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7 Benefits of Hosted Telephony

In the era of digital connectivity, effective communication stands as a pivotal factor in determining the success of any business.

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Hosted telephony, also known as cloud-based telephony or Voice over Internet Protocol (VoIP), has emerged as a powerful solution that revolutionises business communication. By leveraging the power of the internet, hosted telephony offers a range of benefits that can transform how organisations connect and collaborate. 

In this blog post, we will explore seven key advantages of hosted telephony and how it can enhance productivity, efficiency, and cost-effectiveness.

Cost savings

One of the primary advantages of hosted telephony is its cost-saving potential. Traditional telephony systems often require significant upfront investments in hardware, maintenance, and ongoing service charges. In contrast, hosted telephony systems like the Ericsson-LG (E-LG) Cloud System operates through the cloud, eliminating the need for expensive infrastructure. With bespoke pricing models, businesses can enjoy cost savings on long-distance calls, hardware upgrades, and maintenance costs.

As an authorised partner of Ericsson-LG phone systems, the team at GRH Comms can provide your business with a bespoke telephony solution shaped around your needs and requirements. Contact us today.

Scalability and flexibility

Hosted telephony provides unparalleled scalability and flexibility, making it an ideal choice for businesses of all sizes. As your business grows, it is effortless to add or remove users, phone lines, or extensions without any physical hardware constraints. Whether you have a small team or a large enterprise, hosted telephony can easily adapt to your changing needs, ensuring seamless communication as your organisation evolves.

Enhanced mobility

In today’s increasingly mobile workforce, the ability to stay connected on the go is crucial. Hosted telephony offers unparalleled mobility, enabling employees to make and receive calls from any location with an internet connection. By utilising softphone applications or forwarding calls to mobile devices, businesses can ensure that their employees are accessible and responsive, even when they are away from their desks. This flexibility boosts productivity and facilitates better customer service.

Advanced features

Hosted telephony systems come equipped with a wide range of advanced features that enhance communication capabilities. From auto-attendants and call routing to voicemail-to-email transcription and call analytics, these features empower businesses to streamline their communication processes and provide better customer experiences. With the ability to integrate with other collaboration tools, such as email and messaging platforms, hosted telephony systems create a unified and efficient communication ecosystem.

Reliability and disaster recovery

Traditional phone systems are vulnerable to disruptions caused by natural disasters, power outages, or equipment failures. Hosted telephony mitigates these risks by leveraging redundant infrastructure and geographically dispersed data centres. In the event of an unforeseen incident, calls can be automatically routed to backup systems, ensuring continuity and minimal downtime. This robust disaster recovery capability provides businesses with peace of mind and keeps communication channels open during critical situations.

Integration and collaboration

Efficient collaboration is the cornerstone of successful businesses. Hosted telephony seamlessly integrates with various collaboration tools, such as video conferencing, instant messaging, and file-sharing platforms. This integration enables employees to collaborate in real time, regardless of their physical location. By breaking down communication barriers, hosted telephony fosters collaboration, accelerates decision-making, and boosts overall productivity within an organisation.

Simplified management and maintenance

Maintaining and managing a traditional phone system can be time-consuming and resource-intensive. Hosted telephony simplifies this process by offloading maintenance tasks to the service provider. Software updates, security patches, and system upgrades are handled seamlessly in the cloud, eliminating the need for internal IT staff to manage the system. This allows businesses to focus on their core competencies while enjoying a reliable and up-to-date communication infrastructure.

The benefits of hosted telephony are numerous and can significantly transform how businesses communicate internally and externally. From cost savings and scalability to enhanced mobility and advanced features, the adoption of hosted telephony enables organisations.

The Ericsson-LG (E-LG) Cloud System is more than a method of communication – it’s the future. Not only does it tick every box but it’s also easy to install, making integration into your business strategy simpler than ever. Get in touch with GRH Comms and find out how we can help to revolutionise your business communications model.