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Business telecoms: A guide to hybrid working

There’s no denying that hybrid working has quickly become the ‘norm’ over the past few years. And, as more businesses adopt a hybrid working model, it’s becoming increasingly important to have a reliable and flexible telecoms solutions in place.…

As telecoms experts, the team at GRH Comms has put together this guide, especially for businesses and how they can implement a telecoms strategy to support hybrid working.

Remote worker at desk with coffee

What is hybrid working?

Hybrid working involves a combination of remote and office-based work, and enabling effective communication is key to making it work smoothly.

Choose the right telecoms solution for your business

Firstly, it’s essential that you choose the right telecoms solution for your business. Traditional phone systems might not be suitable for hybrid working, as they often require physical hardware and are therefore limited in terms of mobility. Instead, consider cloud-based phone systems, that can be accessed from anywhere with an internet connection. This way, employees will be able to make and receive calls on their work numbers using their laptops, smartphones and other devices, no matter where they are based.

One of the huge benefits of using a cloud-based system, like the Ericsson-LG iPECS Cloud, is that it doesn’t require on-site hardware. Not only is set up easy and hassle-free but staff can access the system from wherever they are based. 

Not sure which solution is right for you? Our team at GRH Comms are here to advise and support you, before putting a package in place shaped around your individual needs and requirements. 

Consider a platform that allows video conferencing

Another important consideration is video conferencing. With hybrid working, it’s likely that many meetings will take place online rather than in person. Therefore, it’s essential to have a reliable and user-friendly video conferencing platform in place. With that in mind, look for a platform that allows for screen sharing, recording and other useful features. 

Does the platform allow instant messaging?

With employees potentially working from multiple locations, it’s essential to have a way to communicate quickly and efficiently. Instant messaging features, like those included with the E-LG iPECS Cloud, allow employees to communicate in real-time, share files and collaborate seamlessly. Better still, having these additional features makes it easy for employees to manage multiple tasks at once – giving business owners the peace of mind they need, knowing that their staff are productive, even if they’re not based in the office.

Can it look like hybrid workers are calling from the office?

For some employers, making it appear like staff are all working from the same place (even if they’re not), is a priority. In cases like these, systems like the E-LG iPECS Cloud is ideal, as it gives businesses the ability to have an unlimited amount of numbers linked to their account, which means it will look like your staff are all phoning from the office – even when they’re making that call from home. 

Make sure there are guidelines in place

With hybrid working proving to be ever the more popular, it’s important to have clear policies and guidelines in place to ensure that employees understand how to use the technology effectively and efficiently. Consider creating guidelines around video conferencing etiquette, instant messaging rules and data security policies.

You might also want to consider the importance of regular training and support for employees. For the peace of mind of both employers and staff, it’s essential that teams can use the telecoms solution in place. Providing regular training and support can help to ensure that everyone is confident and comfortable using the technology, which in turn, will lead to better productivity.   

Does your team work remotely? Get in touch with GRH Comms

In short, having an efficient business telecoms solution in place is crucial to supporting the work of your hybrid workers. The experienced team at GRH Comms can help you choose the right telecoms solution for your business, ensuring your employees are connected with one another and equipped with the tools they need to work effectively no matter where they are based.