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What is Unified Communications?

It’s no secret that the world we live in is constantly evolving. Not only has the digital revolution had a huge impact on everybody’s life but the way people work has changed significantly over the past three years.…

It’s no secret that the world we live in is constantly evolving. Not only has the digital revolution had a huge impact on everybody’s life but the way people work has changed significantly over the past three years. We’ve gone from being a nation that spends five days in the office to one that now expects hybrid working weeks and flexible hours, with more and more meetings now being held virtually. 

To meet the ever-changing demands of this fast-paced environment, businesses must adapt their ways of working – not only to ensure they work seamlessly and efficiently but to retain and attract employees. And one of the most effective ways to strategically manage the infrastructure of an organisation is to integrate a flexible end-to-end communications system, that will support employees when they’re in the office, and when they’re not. That’s where Unified Communications comes in – or ‘UC’ as it’s often referred to.

So what is Unified Communications? And how can it benefit your business? Here, the experts at GRH Comms discuss how Unified Communications can help to fast-forward your business strategy and bring it up-to-date with modern-day ways of working.

What is Unified Communications?

Unified Communications is all about making your business work smarter.

In short, Unified Communications – or UC – refers to the integration of multiple communication tools, all steamlined into a singular system. This would allow businesses to carry out all of their standard ways of communication, including voice calling, video calling, instant messaging and SMS. In other words, a UC system brings together a number of communication methods and allows employees to use them – and furthermore, switch between them with a single click, or touch of a button – via one platform, whether they’re using a desktop, laptop, tablet or smartphone.

A UC is perfect for organisations and businesses that want to seamlessly enhance communication and maximise collaboration internally, within the workplace, and externally, with the likes of customers and clients. For example, a user would be able to make a phone call from their smartphone, while receiving a voicemail via email, chatting with colleagues and sharing files with peers, all through one system.

It’s also worth noting that UC systems also further enhance a seamless way of working by integrating the likes of file sharing, the organisation’s intranet and third-party applications.

How does Unified Communications work?

While UC is not a single product, it’s a suite of technologies designed to provide a unified user experience. Communication is routed via a UC platform – a platform that can be located physically on-premises or via the cloud – or using a combination of both. If you’re not sure which set-up would suit your organisation best, then get in touch with GRH-Comms. We recognise that the needs and requirements of each organisation differs, which is why we pride ourselves on being able to create bespoke communications solutions shaped around each client. 

What are the benefits of Unified Communications?

Rather than using multiple tools to communicate, a streamlined UC system offers a much simpler and seamless approach to the world of working. Here are just some of the benefits a UC system offers a business:

  • Employee productivity, as staff can communicate via devices and tools they feel comfortable with
  • Improves employee performance, as they can communicate and collaborate effectively, faster and more flexibly
  • Reduced costs
  • Enhanced user experience
  • Improves business reputation
  • Allows for effective remote working

Are you ready to introduce Unified Communications into your business?

Are you wanting to streamline your internal processes and enhance your communications system? Get in touch with GRH Comms. We are your answer to efficient communication. We create bespoke communications packages for businesses, working tirelessly to ensure their organisation is performing effectively.