iPECS Authorised reseller ipecs

What is VoIP and how does it work?

We’ve previously talked about how BT plans to switch off its traditional, analogue telephone lines (PSTN and ISDN) by the end of 2025, replacing them with a fully digital network – a move that will impact everyone, including businesses.

If you’re a business, you might be now asking the question, ‘but how will we communicate once the big switch-off has taken place?’ If you’re concerned about how the big BT switch-off will affect you and your business, then get in touch with the experts at GRH Comms. As business telecoms specialists we can help you seamlessly implement an efficient communications infrastructure, shaped around you and your requirements.

One of your options is VoIP – Voice Over Internet Protocol. So what exactly is VoIP and how does it work?

What is VoIP?

In short, VoIP is the ability to make phone calls over the internet, rather than via a traditional fixed line. This type of technology has undoubtedly revolutionised the way people communicate and is helping to transform the way businesses and individuals connect worldwide. 

How does VoIP work?

With VoIP, your voice is converted into digital signals, that are then sent over the internet to the person you are calling. 

Simply put, VoIP breaks down your voice into small data packets and transmits them over the internet to the recipient. These packets are then reassembled at the other end, which means the recipient can hear your voice. It’s a similar process to the way data is sent over the internet.

To use VoIP, you’ll need a reliable internet connection, with sufficient bandwidth to handle the data transmission. You’ll also need a VoIP service provider, who will be able to provide you with the necessary software and equipment to make and receive calls. Get in touch with GRH Comms and find out how our team of specialist telecoms experts can help you.

How can VoIP be used?

VoIP can be used with a variety of devices, including the likes of computers, smartphones and special VoIP phones. 

Are there different types of VoIP services?

Yes, there are two main types of VoIP service: hosted VoIP and on-premises VoIP.  So, what’s the difference?

Hosted VoIP is a cloud-based service which involves the VoIP provider managing the technology and communications infrastructure, while the client simply used the software. 

On-premises VoIP on the other hand involves the installation of VoIP hardware and software on-site, and then the client manages the technology themselves. 

If you’re not sure which type of VoIP suits your business, then have a chat with the team at GRH Comms. We can discuss your options and provide you with the advice you need to make the right decision for your business.

The benefits of using VoIP

If you’re feeling anxious about the prospect of shifting from a traditional phone line to VoIP, then don’t worry – there are plenty of benefits that will come with the switch, including:

  • Cost: VoIP will save your business money – especially when making international phone calls
  • Flexibility: With traditional phone services, you’re tied to a physical phone line and location. However, when using VoIP, you can use the phone service anywhere that has an internet connection – this is a bonus for those who travel frequently and want to stay connected
  • Features: VoIP offers a wide range of features that aren’t available with traditional phone lines, including the likes of call forwarding, call waiting, voicemail, video conferencing, screen sharing and much more. It’s easy to see why VoIP is such a popular choice for remote meetings

Do you want to improve the communications infrastructure at your business?

Whether you’re preparing yourself for the BT switch-off, or just looking at improving the communications infrastructure at your business, it’s time to get in touch with GRH Comms. Our friendly team of specialist experts can tailor a customised communications package around you and your business. Contact GRH Comms today.